Returns & Exchanges
At Urth, we are committed to ensuring your tech experience is seamless, which is why we offer a 30-day return window for all premium electronics. If your device isn't the perfect fit for your lifestyle, we provide straightforward exchanges and full refunds to ensure your total satisfaction.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the electronic device in its original packaging with all included accessories, manuals, and cables to ensure a full refund eligibility.
Attach the Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your shipping box.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number; once our technicians inspect the unit, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing